How can you offer such low pricing for Laptop / PC / MAC repairs?
At CPS we only have fully certified technicians with many years experience on the field. our technicians can find the fault of your PC, finish the job in very short time and professionally. So we can deal with more jobs.
Why would I use you rather than my local PC shop or PC World?
We only employ professional and experienced IT Technicians and they are all fully certified. ( Please beware of local companies has no insurance or employ non certified technicians ). you won't have to queue to speak to the right person, we give free advice over the phone and if we can solve your problem over the phone we do our best to help you so you can save your money. we don't charge any call out fee, all repairs comes with 3 monts warranty and if we can't fix it you pay nothing!
You don't have to leave your house, we collect your computer and take care of everything with no extra cost
Do you have a shop?
Yes we have a shop.
Do you accept cards?
We can only except card payments from our shop location. for onsite repairs Paypall, cash and cheque only.
Can I buy a custom-built / Brand computer and Components from you?
To order custom built / Brand PC / Laptop / Components, simply call us on 0800 955 69 68 or complete our Contact Form, telling us what specification you require and the types of task you need the computer to perform. Once we have this information, we’ll send a you a free estimate via e-mail or by post. Alternatively you can visit our shop and see hundreds of PCs and choose what's best for you there and than.
If my PC not worth to repair, would you trade in and give me discount?
Yes if your machine is not economical to repair we will offer you minimum of £50 or more trading price towards a new machine and we will also offer you free data recovery and migration from your old PC / Laptop to new one and if required we deliver to your house and set it up for you free of charge.
My Laptop screen has faulty / cracked, can you repair it or will I need a new laptop?
Of course your screen can be repaired, and for a fraction of the cost of a new laptop! We'll need more information regarding the make/model of the laptop, and the screen size before we can give you a quote, but a common size laptop screen ( 15.6 ) replacement usually costs around £99.
What happens if I decide I don't want to carry out the repair that you've quoted me for as I'd rather buy a new PC or Laptop?
In the event that we quote you an estimate price for a repair, and you decide not to go ahead with it as it wouldn't be worthwhile to you. then all you pay is our Collection and delivery charge of £19. ( Shop customers no diagnostic fee ) Our engineers will give you a rough estimate on how long the job should take and the costs involved before carrying out any work.
My Laptop no longer charges when I plug the power cord in?
A common failure on laptops is the DC Power Jack, which is where your charger plugs into on your laptop. We can fit a new DC jack inside your laptop, and we'll then verify that it's all working as it should before returning it back to you. a typical dc jack replacement usually costs £49 + Part ( part cost usually £2.00-£3.00 but some models can have a small power board attached to main board that needs to be replaced and could cost more )
Can you get replacement laptop chargers?
Yes, we can and at a great price too! the prices for chargers vary greatly between make and model but we're positive you'll be happy with the value of these, many original laptop chargers can be bought at a fraction of the price of the universal chargers that are on the market, and the original will almost always have a better build quality, is guaranteed to work with your laptop and has a much longer life span.
Can you install Microsoft Office (Word/Excel/Power point) after when you've performed an operating system reload?
yes, we can, if you provide us your Discs and a valid License we can install these and any other programs. Microsoft office does not come as a part of the windows operating system. if you don't have a valid license then we'll be happy to provide you with one, the prices vary with the different office packages available. or there is always free alternatives compatible with Microsoft office and we are happy to install it free.
Free open source alternative office package called Open-Office, which we recommend, you can learn more about openoffice, & download it absolutely free at: www.openoffice.org
Will I lose all my programs and documents when you repair my PC?
90% of the time, no.. you will not, however there are some cases where you're data might already be damaged either due to a physical problem with the hard disk itself, or due to a virus or any other system corruption, we recommend that you back up all your important data regularly, we can provide you with software and training on how to back up your documents regularly so you can be sure should the worst happen, you won't have lost your family pictures or any other important documents.
The problem I'm having with my computer isn't described on your website! ( ETC. Apple repair ) Can you give me a Price ?
Yes, If you're experiencing any other issues call us on 0800 955 69 68 and we'll be able to give you an estimated price for your repair.
Can I track the progress of my PC repair?
Yes, you can call us anytime and enquire about your repair progress.
I am a student, do I get a discount?
Yes, Students receive a 20% discount on any work performed by us. must have a valid student ID
What about the warranty?
Our hardware repairs will be guaranteed for 12 months of purchase from any manufacturing defects.
If your PC or laptop fails with the same fault within 12 months, we will repair it for you free of charge. Physical damages is not covered under this warranty.
Our regular business hours are from 9:00am to 6:30PM Monday-Saturday. Sundays close.
Out of hours service can be provided so please telephone ( 0800 955 69 68 during office hours ) ( 0757 834 84 10 out of office hours & Sundays )